I am an accomplished and self-motivated Information and Communication Technologies generalist with a proven track record of success in troubleshooting, managing accounts, and delivering support. With over a decade of experience in the field, I have a deep understanding of computer systems.
COMPUTER INFORMATION SYSTEMS ACCOUNT MANAGEMENT, CACI INTERNATIONAL, OKLAHOMA CITY, OK
- Curate tickets and route them to the proper team
- Diagnose and resolve problems with remote machines
- Handle incoming support calls and generate tickets
- Manage Two-Factor authentication services and hardware
- Manage accounts and mailboxes on the domain.
- Microsoft Exchange
- Microsoft GCC High
- Microsoft Azure
- Common VoIP systems
- Telework
- Virtualized desktop environments including Oracles VDI Remote Desktop solutions
TEAM MEMBER, TARGET CO., OKLAHOMA CITY, OK
- Diagnosed and repaired issues with store equipment.
- Improved communication between peers and management
- Maintained healthy stockrooms, managing product inventory systems and ensured accuracy.
- Trained peers on store equipment: handset devices, wireless printers, machinery, and complex store procedures improving accuracy and productivity.
HELP-DESK TECHNICIAN, CARITAS MANAGEMENT. LLC., OKLAHOMA CITY, OK
- Created and maintained an inventory databases and standard operating procedures
- Deployed security updates over domain controllers
- Diagnosed and resolved problems for remote users
- Imaged and configured workstations for deployment
- Maintained and serviced local user machines
EDUCATION
- Edmond Memorial High School – Graduate
- Rose State College – Attended
- Francis Tuttle Technology Center – Certifications
- Business Professionals of America – Administrative Support Team and Microsoft Excel
- Certified in Microsoft Office
- Certified in Adobe Photoshop, Illustrator, and Premiere
SKILLSETS
- Active Directory
- Advanced Networking
- Audio/Video and Peripherals
- Cables and Components
- Computer Hardware Components
- Helpdesk Support
- Ticket Management Systems
- Microsoft Office 365 Enterprise
- Remote Desktop Support
- Desktop Virtualization
- Complex Problem Solving
- Documentation and Research
- Windows, macOS, Linux, Android, iOS.